Standard Features

• One screen operation - most features accessible from main screen
• InstaFax - fax single message, a group of messages, or reports with one click
• Paging - one click alpha/numeric paging
• Scheduled Faxing - schedule messages to be faxed 3 times a day to 3 different locations
• Email - email a single message or all undelivered messages using outlook express
• Scheduled Email - email all messages that have not been emailed on a daily schedule
• Info Messages - used to track calls where no message is taken
• Color coded accounts - color code specific account types
• Message waiting indicator - when a call is answered an alert is shown displaying how many undelivered messages the account has
• Secure supervisor mode - restricts access to certain features
• Timed reminder - set short term reminders from 1 - 10 minutes
• Activity scheduler - set reminders for a date in the future or set for a recurring reminder.  Useful for wake up calls
• Numeric page reminder - reminds operator to check for page delivery
• Scripted messages - for accounts that need specific questions asked of their callers.  Limit of 10 questions.
• Extended Script - for accounts that require multiple questions asked of their callers.  No limit of questions.  Useful for orders, applications etc.
• CFM - Call for message.  Tracks when your customer calls in for their messages.  You have the option whether to count this as a billable item.
• Speed dial - automatically dial numbers entered into the accounts speed dial database.  Calls made with this method can be tracked by the system.
• Call Transfer - Transfer calls directly to another location - no operator interaction with the called party.  No transmission loss with transfer.
• Patching - 3 way patch.  Operator interacts with called party to verify they want to accept the call.  Then operator disconnects from call.  No transmission loss on 3 way patching.
• Caller ID - Stamped on message ticket if this option is selected in setup
• Night transfer (ISDN only) - Calls can be transferred from your service to another answering service with our T1 system.  Useful for small answering services that don't have the call volume to justify 24 hour operation.

Available Additions

• Call logging - record all voice activity on each operator computer.  These voice recordings are stored on the computer's hard drive to retrieve when needed.
• Voice Mail ( T1 system only) - Stand alone voice mail boxes, auto answer with personalized message for each account, message dump for customer pickup.

Answer Plus for the small TAS (ISDN bri)

Real Answer for the large TAS (T1 Pri)

Real Answer and Answer Plus are trademarks of TASECO. All other products mentioned are registered trademarks or trademarks of their respective companies. Questions or problems regarding this web site should be directed to taseco@bellsouth.net.

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