SYSTEM INFO

How TASECO can help increase your profits

• Save money on what you pay the telephone company for their service

• Save money on equipment

• Offer the latest features and compete with services that have invested many times more on equipment

• Answer from home during off hours with just a telephone line and high speed internet access

• Transfer your calls in your slow periods to another answering service that can handle these calls for you ( contact TASECO for more info ).

• If toll free service is required from distant locations, there is no need to have a different number for each customer - only one number is purchased from the telephone company and all calls are forwarded to this number.

How the answering service uses ISDN-BRI lines inside or outside local calling area

• Only one number used for forwarding by your customers.  All customers forward to the same number.

• When bringing service from areas outside the local dialing area, just attach one toll free number to the main number used by the ISDN line as your forward to number.  All customers forward to the same toll free number.

• Your customers number (the forwarded number or redirected number) will identify who the call is for in the system and display information to answer and handle the call.

• The caller id along with the redirected number is sent to the ISDN line and recognized by the system and the caller's number is recorded and stamped on the message ticket (if option selected in setup).

NOTE:  The customer forwards their calls the same way they always have, only now all customers will forward to the same number.

What is ISDN-BRI and how much will it cost?

ISDN-BRI is digital service delivered to you on one cable pair from the central office.  This is the basic rate ISDN line with 2 "B" or voice channels and 1 data channel.  Prices from the telephone company vary, but you should be able to get a line for a very reasonable price 

How many lines will I need from the telephone company?

• 1 or 2 operator positions - One(1) line
• 3 or 4 operator positions - Two(2) lines

How many calls will this system handle at one time?

The call appearances in the hunt group assigned to a particular system determine the number of simultaneous calls that can ring or be placed on hold.  This equates to DID trunks in other configurations.

Eight (8) is the normal max for this system, but more could be added if needed.  The number of operator positions available will determine how many should be in the hunt group.

The normal assignment is

•     1 operator position - 4 call appearances
•     2 operator positions - 6 call appearances
•     3 or 4 operator positions - 8 call appearances

What about patching?

Since patching is done at the central office, there are no lines tied up during a patch so this system can be more efficient than the old DID trunks, with fewer call appearances needed.

Answer Plus for the small TAS (ISDN bri)

Real Answer for the large TAS (T1 Pri)

Real Answer and Answer Plus are trademarks of TASECO. All other products mentioned are registered trademarks or trademarks of their respective companies. Questions or problems regarding this web site should be directed to taseco@bellsouth.net.

Copyright © 1999 TASECO. All rights reserved.